At Winter Clothing Shop, we stand behind our premium outdoor apparel just as we stand beside our global community of adventurers. We want you to be completely satisfied with your gear for every expedition. If you’re not happy with your purchase, our straightforward returns process ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition with tags attached
  • Unwashed and unworn
  • In original packaging with all accessories
  • Accompanied by the original receipt or order confirmation
Please Note: For hygiene reasons, we cannot accept returns on certain base layer items including T-shirts and undergarments unless they are defective or incorrect items were shipped.

How to Return or Exchange an Item

Follow these simple steps to initiate your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item(s) you wish to return or exchange
  3. Wait for authorization – we’ll email you a return authorization number and instructions
  4. Package your items securely in the original packaging if possible
  5. Ship your return to our fulfillment center at:

    Winter Clothing Shop – Returns
    832 51st Street Northeast
    Washington, US 20019

    Please include your return authorization number clearly on the package

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation once your refund has been processed
  • Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days)

Exchanges

For exchanges:

  • Follow the same process as returns
  • Clearly indicate the item and size you wish to exchange for
  • We will ship your new item once we receive the returned product
  • If the exchange item costs more, you will be invoiced for the difference
  • If the exchange item costs less, we will refund the difference

Return Request Template

Use this template when emailing our customer service team:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Winter Clothing Shop Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to return/exchange: – [Product Name], Size: [Size], Color: [Color] – Reason for return: [Reason – e.g., doesn’t fit, defective, etc.] For exchanges, I would like: – [New Product Name], Size: [Size], Color: [Color] Please send me the return authorization number and instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a prepaid return label and expedite your replacement item at no additional cost to you.

Final Sale Items

The following items are final sale and cannot be returned or exchanged unless defective:

  • Clearance merchandise
  • Personalized or custom items
  • Underwear and hosiery
  • Gift cards

Questions?

Our customer adventure team is here to help! Contact us at:

Email: [email protected]
Address: Winter Clothing Shop, 832 51st Street Northeast, Washington, US 20019

We typically respond to all inquiries within 24 hours during business days.

Thank you for choosing Winter Clothing Shop for your adventure essentials. We’re committed to ensuring your satisfaction with our premium outdoor apparel, just as we’re committed to protecting you from the elements.