At Winter Clothing Shop, we’re committed to ensuring your adventure gear reaches you efficiently and that you’re completely satisfied with every purchase. Our premium outdoor apparel is designed to protect you from the elements, and our shipping and returns policies are designed with your convenience in mind.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Details |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | Shipped via DHL or FedEx with tracking |
| Free Shipping | 15-25 business days after shipment | Free on orders over $50 | Shipped via EMS with tracking |
Please note: We ship worldwide but cannot deliver to some remote areas and parts of Asia. Delivery times may vary during holiday seasons or due to unforeseen circumstances.
Returns & Exchanges
We want you to be completely satisfied with your Winter Clothing Shop gear. If you’re not happy with your purchase, our straightforward returns process ensures you can shop with confidence.
Return Policy Overview
We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:
- In original condition with tags attached
- Unwashed and unworn
- In original packaging with all accessories
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
For hygiene reasons, we cannot accept returns on the following items unless they are defective or we shipped the incorrect product:
- T-shirts (as base layers)
- Undergarments
- Clearance merchandise
- Personalized or custom items
- Underwear and hosiery
- Gift cards
How to Return or Exchange an Item
Follow these simple steps to initiate your return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and details about the item(s) you wish to return or exchange
- Wait for authorization – we’ll email you a return authorization number and instructions
- Package your items securely in the original packaging if possible
- Ship your return to our fulfillment center at:
Winter Clothing Shop – Returns
832 51st Street Northeast
Washington, US 20019
Please include your return authorization number clearly on the package
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Refund Processing
Once we receive and inspect your returned item(s):
- Refunds will be processed within 5-7 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- You will receive an email confirmation once your refund has been processed
- Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days)
Exchanges
For exchanges:
- Follow the same process as returns
- Clearly indicate the item and size you wish to exchange for
- We will ship your new item once we receive the returned product
- If the exchange item costs more, you will be invoiced for the difference
- If the exchange item costs less, we will refund the difference
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a prepaid return label and expedite your replacement item at no additional cost to you.
Questions?
Our customer adventure team is here to help! Contact us at:
Email: [email protected]
Address: Winter Clothing Shop, 832 51st Street Northeast, Washington, US 20019
We typically respond to all inquiries within 24 hours during business days.
Thank you for choosing Winter Clothing Shop for your adventure essentials. We’re committed to ensuring your satisfaction with our premium outdoor apparel, just as we’re committed to protecting you from the elements.